Collections Specialist
Other Area(s)
Other Area(s)
Pittsford , New York Direct Hire Mar 15, 2024
Benefits & Pay of the Collections Specialist:
Responsibilities of the Collections Specialist:
- $19-$22/Hour
- 8:30-5:00
Responsibilities of the Collections Specialist:
- Manage inbound and outbound communication from consumers and their representatives via phone, email, and chat.
- Follow communication “scripts” when handling different topics
- Communicate with consumers to establish repayment plans and resolve questions or concerns
- Attend educational seminars to improve knowledge and skills
- Meet key performance indicators as outlined by management
- Adhere to expected quality and compliance standards
- Previous experience in collections, customer service, and/or sales
- Strong verbal and written communication skills
- High attention to detail and critical thinking
- Problem-solving, negotiation, and conflict-resolution skills
- Customer-focused and adaptable to different personality types
- Ability to multi-task, set priorities and manage time effectively
- Ability to work in a fast-paced and changing environment